eOn Millennium

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Every business is unique, and eOn designed the Millennium to be extremely flexible. Software-driven, modular, and featuring easy to install hardware components, the Millennium is easily customized to meet your specific needs. The Millennium’s seamless upgrade path will allow your business to maintain its technological edge while increasing productivity and profitability. It’s a system powerful enough to grow up to 1,024 ports in any combination of stations or trunks.

The Millennium provides value-added business applications such as:

Call Center Applications The versatile Millennium platform supports a variety of call center applications, from basic call routing to sophisticated conditional routing, that allow you to intelligently route calls to the appropriate person with the knowledge to handle the call.

Wireless Solutions The eOn Orbit™ Wireless System is fully integrated with the Millennium to provide the critical business features you enjoy with your desk telephone – multiple lines, calling party information, messaging waiting indication and message counts, conferencing, hold, transfer, call park, alphanumeric paging, and more. The Millennium’s integrated wireless system increases productivity within your business while also ensuring timely, responsive communications with your customers.

Multi-site Communications The Millennium’s distributed networking solutions allow businesses to connect sites and share capabilities via a virtual enterprise network, thereby reducing costs by combining voice and data traffic over the same network resources.

Multimedia Messaging The eVPS Unified Messaging, when combined with the Millennium, allows employees and customers to use the communications tool that they prefer or that is convenient – any combination of voice, fax, or email.

Sophisticated Call Routing Call routing plans for the Millennium can be simple or complex, depending upon your requirements. The Millennium supports up to 64 plans, and each plan allows for 60 different sequences of instructions for customized call handling during specified days of the week and times of the day. Each plan can be assigned a priority level so that a call can be queued relative to other incoming calls.

Call Identification The Millennium system’s ability to deliver information on both the calling party and called party allows for complex call routing plans and for advanced voice processing features. Call identification not only augments the information presented to an ACD agent or to an attendant in a multi-tenant application, but also, using the called party number routing capability, provides a cost-effective solution by reducing the number of telephone lines needed to cover incoming calls.

Flexible Call Coverage Flexible call coverage features on the Millennium ensure that all calls are routed and handled by proper, designated extensions so that a qualified, knowledgeable employee handles each call, even if it has to be directed off-premises, for example, to a cellular phone. The Millennium redirects calls to alternate extensions, based on your pre-determined criteria, when the original called party is not available. It also distinguishes between internal and external calls providing different coverage paths for each.

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