Job Description

Electronics Bench Technician

This position reports directly to the Production Manager and is responsible for testing, troubleshooting, and repairing equipment down to the component level.  Job duties may include but are not limited to the following:

• Connects unit to be tested to test equipment, such as a signal generator, frequency meter, or spectrum analyzer.
• Reads dial or digital displays that indicate electronic characteristics, such as voltage, frequency, distortion, inductance, and capacitance.
• Compares results with specifications that records test data or plots test results on graph.
• Replaces defective wiring and components, using hand tools and soldering iron, and records defects on tag attached to unit and returns unit to production department for repair.
• Conducts and interprets test data and may prepare technical reports for use by engineering and management personnel.
• May explain and demonstrate testing procedures to other workers.
• May devise test equipment setup to evaluate performance and operation of nonstandard or customer returned units.
• Performs such other duties as may be temporarily or permanently assigned.

Requirements

• High school diploma or GED equivalent required and a minimum of three (3) years of experience directly related to the duties and responsibilities of the position.
• Associate degree from technical school or military training in electronics strongly preferred.
• Experience soldering of electronic components with both thru hole and surface mount technology highly desirable.
• Ability to read and understand drawings, schematics, and technical documents.
• Must possess good verbal and written communication skills.
• Must be able to operate a PC.
• Must possess the ability and discipline to work independently as well as with other technicians when the situation calls for it.

Salary and Benefits

Salary is negotiable based on experience working with telecommunications equipment.

Benefits include health insurance, short-term disability, life insurance, and up to eight (8) paid holidays of per year.  After one year of service employees are eligible for vacation (10 days a year) and 401(k).

For consideration, please send a current copy of your resume and salary history to:

King Technologies, Inc.
Attention:  Human Resources
PO Box 408
Trenton, TN 38382
HR@kingtechnologies.com

Job Description

Account Representative Trainee

This position reports directly to the Inside Sales Manager and is responsible for learning company policies and products for Customer Service, Technical Support and Sales.  Responsible for learning products, configurations, upgrades, promotions and pricing.  Will assist with administrative responsibilities to ensure a high level of customer service is maintained.  Will support Sales and Customer Service as needed by communication with customers.  As knowledge, skills and abilities grow, the person may be promoted to an Account Representative.  Training time for this is estimated at 6 to 8 months.  Job duties may include but are not limited to the following:

• Handle inbound calls from potential as well as existing customers.
• Contact customers through, but not limited to, phone calls, e-mail, direct mailings and fax to communicate opportunities, discounts and product availability.
• Develop and maintain ongoing relationship with customers to facilitate future selling opportunities.
• Responsible for giving repair/sales information including price, availability and delivery information for products as needed.
• Determine status of customer account to access Tech Support as determined by company procedures.
• Educate customer on company procedures and lead times concerning repair/sales to ensure realistic delivery expectations.
• Communicate with customers and determine their needs.  Match equipment to customer requirements.  Emphasize salable features of equipment.  Sell upgrades and promotional programs/products.  Close and complete the sale.
• Maintain customer database and sales contract files and prepare sales orders.
• Keep management informed of all activity, including timely preparation of reports, if applicable.
• Work closely with other company departments to resolve issues that may arise.
• Performs such other duties as may be assigned temporarily or permanently.

Requirements

• High School diploma or GED equivalent.
• Ideal candidate will possess prior sales training, 1-2 years sales experience and be familiar with communications equipment and/or electronics.
• Possess excellent math skills, including addition, subtraction, multiplication, division and use of percentages.
• Must have excellent communications skills; must be organized; must have excellent time management skills; and have the ability to learn company procedures and equipment that is sold and manufactured.
• Must be able to negotiate and possess the ability to “Close a Sale”.
• Must have good working skills and be able to interact professionally with all team members, customers, representatives, client suppliers and those from other external organizations.
• Must be capable of handling multiple tasks in a fast paced environment.
• Must possess good problem solving skills an be able to provide superior service in diverse customer situations.
• General knowledge of products manufactured/sold within the company and how they relate to one another is preferred.
• Must be flexible and willing to learn.  Development of detailed knowledge of a variety of products is essential for Sales Growth.
• Must be able to learn and communicate sales and marketing programs to potential customers.  This includes the company’s Dealer program and any other distribution programs for the products that are offered.
• Must be proficient with computer MS Word, Access and Excel experience is preferred.
• Must possess the ability to learn and become proficient with the enterprise management software and customer relations module used by the company.

Salary and Benefits

Salary is negotiable based on experience working in a sales environment as well as current knowledge of telecommunications equipment and/or electronics.

Benefits include health insurance, short-term disability, life insurance, and up to eight (8) paid holidays of per year.  After successful completion of training period, Account Representatives will be eligible for the organization’s commission plan.  After one year of service employees are eligible for vacation (10 days a year) and 401(k).

 For consideration, please send a current copy of your resume and salary history to:

King Technologies, Inc.
Attention:  Human Resources
PO Box 408
Trenton, TN 38382
markk@kingtechnologies.com